Privacy Policy
Last Updated: 2025-04-13
1. Introduction
This Privacy Policy details how we collect, use, protect, and process your personal information when you use our HEIC to PDF online conversion service. We are deeply committed to protecting your privacy and pledge to take all reasonable measures to ensure your data remains secure. Please read carefully to understand how we handle your information and safeguard your rights.
2. Information Collection
Our HEIC to PDF service employs fully client-side processing technology, meaning your uploaded HEIC image files are never transmitted to our servers. All conversion processes are completed locally in your browser.
The anonymous usage data we may collect includes:
- Device information: Browser type and version, operating system, device model, and other technical data
- Usage data: Access times, features used, number of files converted, and other statistical information
- Performance data: Page load times, conversion processing speeds, and other technical metrics
This data is used solely to improve our service quality and user experience, and will not be used to identify individuals
3. Use of Cookies
We use cookies and similar technologies to store your preferences and provide a better user experience. These cookies may include:
- Essential Cookies: Ensure basic website functionality
- Preference Cookies: Remember your language choices and interface settings
- Statistical Cookies: Help us understand how users interact with our service
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality
We do not use third-party advertising cookies or tracking cookies
4. Data Usage
The anonymous usage data we collect is used only for the following purposes:
- Service improvement: Analyzing user behavior to optimize features and interface
- Technical troubleshooting: Identifying and fixing errors that may affect user experience
- Development research: Understanding user needs to develop new features
- Usage statistics: Understanding service utilization and effectiveness
We commit to never selling, exchanging, or otherwise providing your personal data to third parties
We retain anonymous data only for the necessary duration and regularly purge information that is no longer needed
5. Data Security
Protecting your data security is our primary concern. We implement the following measures to ensure your information remains secure:
- Local processing: All file conversions occur on your device, with image data never transmitted over the network
- Encryption: Our website uses HTTPS encrypted connections to protect all communications
- Regular updates: We continuously update our systems to prevent security vulnerabilities
- Access control: We strictly limit internal access to user data
In the unfortunate event of a data security incident, we will promptly notify affected users and take appropriate measures
6. Your Rights
Under applicable data protection laws, you have the following rights regarding your data:
- Right of access: To know what information we process about you
- Right to rectification: To request correction of inaccurate data
- Right to erasure: To request deletion of your data in certain circumstances
- Right to restriction: To restrict our processing of your data in certain circumstances
- Right to object: To object to our processing of your data
- Right to data portability: To obtain a copy of the data you have provided to us
To exercise these rights, please contact us using the contact information below
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately
8. Legal Compliance
Our privacy practices are designed to comply with applicable data protection regulations, including but not limited to GDPR, CCPA, and other relevant provisions where applicable
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be posted on this page and notified to you via the website
After policy updates, we will post notifications in prominent locations on our website
We recommend you review this policy regularly to understand how we protect your information
10. Contact Us
If you have any questions, comments, or requests regarding our Privacy Policy, please feel free to contact us at:
Email: privacy@heictools.com
We will respond to your request within 30 days of receipt